Terms and Conditions
The WRIGHT Way Hairdressing Course
Last updated: June 2026
Business name: The Wright Way
Course name: The WRIGHT Way
Business address:
Brandon May
100 Barlow Moor Road
M20 2PN
Email: [email protected]
These Terms and Conditions apply to your booking, purchase, access, attendance, and participation in The WRIGHT Way, a hairdressing education course provided by The Wright Way.
By booking, paying for, accessing, attending, or participating in The WRIGHT Way, you agree to these Terms and Conditions.
1. About The WRIGHT Way
The WRIGHT Way is an educational hairdressing course created by The Wright Way.
The Course is designed to help learners develop their understanding, confidence, and practical hairdressing approach through The WRIGHT Way method.
The key learning outcomes include:
Stronger consultation skills
Understanding placement
Gaining control in technique and decision-making
Improving timings
Building confidence in applying The WRIGHT Way strategy behind the chair
The Course may include online lessons, live education, demonstrations, workbooks, templates, guides, group learning, feedback, practical exercises, replays, or other educational resources, depending on the package purchased.
The Course is educational only. You remain responsible for how you apply what you learn in your own salon, workplace, business, training environment, or client work.
2. Nature of the Course
The WRIGHT Way is an educational hairdressing course. It provides hairdressing education, training, demonstrations, guidance, learning materials, resources, and professional development.
The Course is not a done-for-you service, salon service, client service, consultancy service, employment service, legal service, business management service, or guaranteed-results programme.
Any reference in these Terms to Course delivery, Course access, education, training, learning materials, educational support, live sessions, online course access, or course resources means the education provided through The WRIGHT Way.
Where consumer law uses the term “service”, this should be understood only as the legal category that may apply to the supply of education, training, online learning, digital content, or live course delivery. It does not mean that The Wright Way is providing salon work, client work, or a done-for-you service.
3. Eligibility and Learner Responsibility
You are responsible for ensuring that the Course is suitable for your current level of experience, training, insurance, and professional needs.
The Course teaches education, technique, theory, strategy, and professional development. It does not replace your own professional judgement.
You are responsible for deciding how to apply what you learn, including when working with clients, models, mannequins, products, tools, colour, cutting, placement, timing, and consultation.
You are responsible for:
Working safely and hygienically
Following manufacturer instructions
Carrying out suitable client consultations
Following allergy, patch testing, and product safety guidance
Acting within your training, experience, competence, and insurance
Complying with salon, workplace, health and safety, and legal requirements
The Wright Way is not responsible for the outcome of your own client work, salon work, model work, or business decisions after the Course.
4. Booking and Enrolment
Your place on the Course is confirmed only when:
You have completed the required booking or enrolment process;
You have accepted these Terms and Conditions; and
We have received the required payment, deposit, or first instalment.
We reserve the right to refuse or cancel enrolment where we reasonably believe that:
The Course is not suitable for you;
You have provided false or misleading information;
Payment has not been made;
You have breached these Terms;
Your behaviour may affect the safety, wellbeing, or learning experience of others;
Your conduct may damage The Wright Way, our learners, educators, team, business, reputation, or intellectual property.
5. Online Payment Policy
Payments must be made through the payment methods offered at the time of booking. These may include card payment, bank transfer, payment plan, invoice, or third-party payment processor.
You agree to provide accurate and up-to-date billing information. You authorise us and/or our payment provider to charge the payment method you provide for the full Course fee, deposit, instalment, or other agreed charge.
Where a payment plan is offered, you agree to pay all instalments on the agreed dates.
A payment plan is not a subscription that can be cancelled simply because you stop attending, stop accessing the Course, change your mind, or decide not to complete the Course after the applicable cancellation or refund period has ended.
If a payment fails, we may:
Contact you to request updated payment details;
Retry the payment;
Suspend your Course access, learning materials, community access, live session access, or replay access;
Refuse attendance at live education days until payment is brought up to date;
Recover reasonable costs incurred as a result of non-payment;
Refer unpaid amounts for collection where lawful and appropriate.
You agree not to make a chargeback, payment dispute, or payment reversal without first contacting us and giving us a reasonable opportunity to resolve the issue. This does not affect any legal rights you may have.
All Course fees are listed in GBP. Prices include VAT depending on our VAT status and the information shown at checkout.
6. Cancellation and Refund Policy
This Course is an educational product. It may include live education, online education, digital course content, downloadable materials, replays, group learning, or in-person training.
Your cancellation and refund rights may depend on whether the Course is purchased online, whether access has started, whether live training has been booked, and whether digital content has been supplied.
If you buy the Course online or at a distance as a consumer, you may have a 14-day cancellation right.
Different rules can apply where digital content, downloads, streaming, or online course access begins during the cancellation period.
Where you request immediate access to online Course materials, digital content, replays, downloads, or the learning platform, you agree that Course access may begin straight away. Where legally permitted, you may lose your right to cancel once digital content access has begun, provided the required consent and acknowledgement have been given.
For live or in-person education, cancellation terms will depend on the notice given, venue costs, educator costs, preparation time, materials, and whether your place can be filled.
Stopping participation, choosing not to complete the Course, missing sessions, not watching replays, or deciding that you no longer wish to continue does not automatically entitle you to a refund.
6.1 Our standard cancellation terms
Unless a different refund policy is stated on the sales page, invoice, booking form, or Course confirmation, the following terms apply.
Live or in-person education
If you cancel more than 30 days before the Course date, a refund may be available, less any non-refundable deposit, booking fee, transaction fee, venue cost, preparation cost, or reasonable cost already incurred.
If you cancel between 14 and 30 days before the Course date, a partial refund or transfer may be offered at our discretion, taking into account our reasonable losses, costs, and ability to fill your place.
If you cancel less than 14 days before the Course date, no refund will usually be provided unless we are able to fill your place or unless required by law.
If you do not attend, arrive late, leave early, or fail to participate, no refund will be provided.
Transfer to another date may be offered at our discretion and may be subject to availability, admin fees, venue costs, educator costs, or price differences.
Online courses, digital content, and recorded materials
Once you have accessed, downloaded, streamed, viewed, or received Course materials, refunds may be limited or unavailable, except where required by law.
No refund will be given simply because you did not complete the Course, did not use the materials, changed your mind after access began, or did not achieve a particular personal, technical, professional, salon, or business outcome.
Payment plans
Cancelling your attendance, stopping Course participation, or choosing not to complete the Course does not automatically cancel your payment plan.
Where you have committed to a payment plan, all instalments remain payable unless we agree otherwise in writing or unless cancellation rights apply.
How to request cancellation
To request cancellation, email us at [email protected] with:
Your full name
Course purchased
Booking date
Reason for cancellation, if you wish to provide one
Whether you are requesting a refund, transfer, cancellation of access, or cancellation of future attendance
Refunds, where approved, will normally be made to the original payment method.
7. Course Cancellation and Modification Policy
We may occasionally need to cancel, postpone, reschedule, relocate, or modify a Course, class, session, live day, online training, or educational element.
This may happen because of educator illness, venue issues, low enrolment, safety concerns, technology issues, platform failure, travel disruption, emergencies, or circumstances outside our reasonable control.
Where we cancel a Course entirely, we will offer one or more of the following:
A transfer to a new Course date;
Access to an alternative Course or learning option;
A refund for the part of the Course not delivered.
We may make reasonable updates to Course content, examples, bonuses, order of teaching, resources, guest contributors, live dates, platforms, or delivery method where this does not materially reduce the value of the Course.
We are not responsible for your travel, accommodation, childcare, salon cover, model costs, loss of earnings, or other personal costs connected with attending the Course, unless the law says otherwise.
You are advised not to book non-refundable travel, accommodation, childcare, salon cover, or other arrangements unless you are prepared to accept that risk.
8. Prohibited Content
You must not post, share, upload, submit, or communicate any content in connection with the Course, community, website, social media groups, live sessions, or online platform that is:
Illegal, abusive, threatening, defamatory, harassing, discriminatory, hateful, obscene, or offensive;
Sexually explicit or inappropriate;
Infringing of another person’s copyright, trademark, privacy, image rights, publicity rights, or other rights;
False, misleading, fraudulent, or deceptive;
Spam, advertising, or unsolicited promotion;
Designed to bully, intimidate, shame, or undermine another learner, model, client, educator, or member of our team;
Containing confidential client information without consent;
Containing photographs or videos of clients, models, students, or third parties without the correct permission;
Containing unsafe, reckless, or unlawful professional advice;
Containing viruses, malware, tracking technology, or harmful code.
We may remove prohibited content without notice and may suspend or terminate your access if you breach this clause.
9. Community Standards
Where the Course includes access to a group, community, live chat, messaging platform, or social space, you agree to behave professionally and respectfully.
You must not:
Harass, bully, shame, or intimidate others;
Share screenshots, recordings, or private conversations outside the group;
Use the group to poach clients, sell unrelated products, or promote competing offers without permission;
Give unsafe technical advice;
Share confidential information about another learner, client, model, salon, or business;
Disrupt the learning experience of others.
We reserve the right to remove you from any Course community if your conduct is inappropriate, unsafe, harmful, or damaging to the learning environment.
10. Testimonial Release
If you provide a testimonial, review, comment, message, feedback, photograph, video, voice note, before-and-after image, case study, social media tag, or other feedback about The WRIGHT Way, you give The Wright Way permission to use it for marketing, education, promotional, and business purposes.
This may include use on:
Our website;
Social media;
Sales pages;
Emails;
Presentations;
Advertisements;
Course materials;
Printed or digital marketing.
Unless you tell us otherwise in writing, we may use your first name, business name, social media handle, image, likeness, and general location alongside your testimonial.
You confirm that:
Your testimonial is honest and based on your genuine experience;
You have permission from any client, model, or third party shown or mentioned;
You understand that testimonials may be edited for spelling, grammar, length, or clarity, provided the meaning is not misleading.
You may withdraw permission for future use by contacting us in writing.
Withdrawal will not usually require us to remove materials already printed, published, scheduled, or used in campaigns before we received your withdrawal request, unless required by law.
11. No Warranties or Guaranteed Results
The Wright Way provides hairdressing education, training, learning materials, and professional development.
We do not guarantee that you will achieve any specific result from taking the Course.
Your outcome will depend on your own experience, practice, effort, tools, products, clients, models, working environment, confidence, and professional judgement.
We do not guarantee:
A specific technical result;
A specific timing improvement;
A specific consultation outcome;
A specific colour, cut, placement, or client result;
Increased bookings, income, revenue, confidence, or salon performance;
Employment, promotion, qualification, accreditation, or certification unless expressly stated in writing.
Any examples, demonstrations, testimonials, or case studies are for educational and illustrative purposes only. They are not promises that you will achieve the same or similar result.
Nothing in these Terms affects your statutory rights.
12. Errors and Omissions Legal Clause
We take reasonable care to ensure that Course materials, website information, sales pages, handouts, videos, emails, captions, guides, workbooks, and communications are accurate and up to date.
However, errors, omissions, outdated information, technical issues, broken links, platform issues, typographical mistakes, or other inaccuracies may occasionally occur.
We reserve the right to correct errors, update materials, clarify information, and make improvements at any time.
You agree that:
Course materials are for general education and guidance;
You are responsible for checking product instructions, manufacturer guidance, professional standards, insurance requirements, salon policies, health and safety obligations, and legal obligations before applying techniques in practice;
We are not liable for errors or omissions unless liability cannot legally be excluded.
If you notice an error, please contact us so we can review and correct it where appropriate.
13. Protection of Intellectual Property
All intellectual property rights in the Course and related materials belong to The Wright Way or our licensors.
This includes, without limitation:
The Wright Way and The WRIGHT Way course name and method;
Course structure, strategy, frameworks, processes, and teaching methods;
Videos, recordings, replays, demonstrations, and live-session content;
Workbooks, PDFs, worksheets, handouts, slides, templates, guides, and checklists;
Website content, sales pages, written copy, branding, logos, graphics, and designs;
Photographs, diagrams, examples, and educational resources;
Community content created by us;
Any updates, variations, or future versions of the Course.
You must not copy, reproduce, share, sell, licence, distribute, publish, upload, teach, record, adapt, create derivative works from, or commercially exploit any Course materials without our prior written permission.
You must not share your login details, allow others to access the Course using your account, screen-record the Course, download materials unless expressly permitted, or use the Course to create a competing programme, class, training, workshop, educational product, signature strategy, or course.
Breach of this clause may result in immediate termination of your access without refund and may lead to legal action.
14. Grant of Licence
When you purchase the Course, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Course materials for your own learning and professional development.
This licence does not transfer ownership of the Course, method, content, strategy, name, framework, or any materials to you.
Unless we state otherwise in writing, you may use what you learn from the Course in your own hairdressing practice with your own clients.
You may not teach, resell, repackage, publish, copy, licence, present, or market The Wright Way or The WRIGHT Way method as your own education, training, signature strategy, framework, course, workshop, or system.
Your access may be limited by time, platform, payment status, Course package, or any access period stated at the time of purchase.
We may revoke this licence if you breach these Terms.
15. Recordings, Photography, and Screenshots
You must not record, photograph, screenshot, livestream, or reproduce any live or online Course session, community post, private message, or Course material without our prior written permission.
We may record live sessions, online sessions, demonstrations, or group calls for educational, replay, training, quality, or marketing purposes.
By attending, you consent to being recorded where this is reasonably necessary for Course delivery.
Where you do not wish to appear in a recording, you should keep your camera off, avoid speaking on camera, or contact us in advance where possible.
You must obtain written permission from any client, model, learner, or third party before sharing their image, hair result, personal information, or testimonial.
16. Lawful Use of the Course and Website Policy
You agree to use the Course, website, platform, and any related educational resources only for lawful purposes.
You must not:
Use the Course or website in a way that breaches any law or regulation;
Attempt to gain unauthorised access to our systems, accounts, platforms, files, or data;
Introduce viruses, malware, bots, scraping tools, or harmful technology;
Copy, scrape, harvest, or extract website or Course content;
Interfere with the security, performance, or operation of the website or Course platform;
Use false information when registering or paying;
Impersonate another person or business;
Use the Course to carry out unsafe, unlawful, misleading, or unethical salon practices;
Use the Course materials to train others without permission;
Use the Course, website, or platform to damage, disrupt, or interfere with The Wright Way, our learners, our team, or our business.
We may suspend or terminate your access if we reasonably believe you have breached this policy.
17. Limitation of Legal Liability and Prohibitions
The Wright Way provides education and training. We are not responsible for how you choose to apply the Course content in your own work, business, salon, client consultations, timing, placement, colouring, cutting, styling, or professional decisions.
Nothing in these Terms limits or excludes liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of statutory rights where they cannot legally be excluded;
Any liability that cannot legally be limited or excluded.
Subject to the above, we are not liable for:
Your application of Course techniques outside the learning environment;
Client, model, salon, or business outcomes;
Loss of income, bookings, profit, reputation, clients, or opportunity;
Travel, accommodation, childcare, salon cover, or model costs;
Indirect or consequential losses;
Losses caused by your failure to follow instructions, safety guidance, product guidance, manufacturer instructions, consultation procedures, or professional standards;
Third-party platform, payment provider, venue, internet, software, or technology issues outside our reasonable control;
Any loss arising from your misuse of the Course, Course materials, website, learning platform, or community.
Where we are legally responsible to you, our liability will be limited to the amount you paid for the Course, unless the law requires otherwise.
For consumers, this limitation does not affect your right to recover foreseeable losses caused by our breach of contract or negligence where the law gives you that right.
18. Health, Safety, Models, and Practical Work
Where practical work is included, you agree to follow all health, safety, hygiene, and professional instructions given by us, the venue, or the educator.
You are responsible for:
Bringing required tools, products, equipment, mannequins, or models where requested;
Ensuring your tools are safe, clean, and suitable;
Carrying out proper consultation and suitability checks;
Ensuring models are informed and have consented;
Following patch-test and allergy requirements;
Following product manufacturer instructions;
Holding suitable insurance where required;
Acting within your training, competence, and professional scope.
We may refuse to allow you to participate in practical work if we consider it unsafe, unsuitable, unhygienic, disruptive, or inappropriate.
If you are required to bring a model and do not do so, or your model is unsuitable, this may affect your ability to take part in practical elements of the Course. No refund will be due unless required by law.
19. Attendance, Lateness, and Participation
You are responsible for attending the Course on time and participating appropriately.
If you arrive late, leave early, miss sessions, fail to watch replays, or do not complete tasks, we are not required to provide additional training, refunds, replacement sessions, or one-to-one catch-up education.
Where certificates of attendance or completion are offered, we may withhold them if you do not attend the required sessions, complete required tasks, or meet the required standard of participation.
A certificate of attendance or completion is not a regulated qualification unless we expressly state this in writing.
20. Access to Online Materials
Where online access is included, access will be provided for the period stated at purchase.
If no period is stated, access will be provided for a reasonable period determined by us.
We may update, replace, remove, or improve online materials at any time.
We do not guarantee that any platform, replay, download, community, or digital resource will be available permanently.
You are responsible for having suitable internet access, devices, software, and technical ability to access online materials.
We are not responsible if you cannot access the Course because of your internet connection, device, browser, email settings, forgotten passwords, or technical limitations outside our control.
21. Confidentiality
You agree to keep confidential any private, sensitive, or non-public information shared during the Course by us, other learners, clients, models, salons, or guest contributors.
This includes business information, personal experiences, client details, pricing, salon processes, photographs, videos, and private group discussions.
You must not disclose confidential information without permission unless required by law.
22. Data Protection and Privacy
We will collect and use your personal information to process your booking, deliver the Course, communicate with you, manage payments, provide access, offer support, and operate our business.
We may also use your information for marketing where you have consented or where we are otherwise legally permitted to do so.
Full details should be set out in our Privacy Policy.
You are responsible for ensuring that any client, model, learner, or third-party personal data you share with us is shared lawfully and with appropriate consent.
23. Accessibility and Additional Support
Please contact us before booking, or as soon as possible after booking, if you have any accessibility requirements, medical considerations, learning needs, or support needs that may affect your participation.
We will consider reasonable adjustments where we are able to do so, but we cannot guarantee that every Course format, venue, platform, or practical element will be suitable for every learner.
24. Complaints
If you have a concern or complaint, please contact us at [email protected] with full details.
We will aim to respond within 14 working days.
You agree to give us a reasonable opportunity to resolve your complaint before taking further action, where appropriate.
25. Force Majeure
We are not responsible for delay, cancellation, interruption, or failure to deliver the Course where this is caused by events outside our reasonable control.
This may include illness, accidents, venue issues, transport disruption, extreme weather, strikes, power failure, internet failure, platform outages, supplier failure, government restrictions, public health issues, emergencies, or other events beyond our reasonable control.
Where this happens, we will take reasonable steps to provide an alternative date, method, replay, transfer, or other suitable solution where possible.
26. Termination of Access
We may suspend or terminate your Course access immediately if you:
Fail to pay Course fees;
Breach these Terms;
Share Course materials without permission;
Behave abusively, dishonestly, unsafely, or unlawfully;
Disrupt the learning experience of others;
Misuse the website, platform, community, or materials;
Damage or attempt to damage our reputation, intellectual property, systems, learners, staff, models, or business;
Use The WRIGHT Way method, name, content, or materials to create, sell, or promote a competing course, training, workshop, or education programme.
Where access is terminated because of your breach, no refund will be due unless required by law.
27. Changes to These Terms
We may update these Terms from time to time.
The Terms that apply to your purchase will usually be the Terms in place at the time you booked, unless:
A change is required by law;
A change is administrative or clarifying only;
You purchase a new Course, renewal, upgrade, or additional educational resource;
You agree to updated Terms.
28. Additional Important Information
Before booking, you should read the Course description carefully and make sure you understand:
What is included;
What is not included;
Whether the Course is online, in-person, live, recorded, or hybrid;
Any access period for online materials;
Any tools, products, mannequins, models, or equipment you must provide;
Any experience level recommended or required;
The Course dates, times, location, and delivery method;
The payment terms;
The cancellation and refund terms;
Whether certificates, accreditation, or qualifications are included.
You acknowledge that you have not relied on any statement, promise, or guarantee that is not written in the Course description, booking page, invoice, confirmation email, or these Terms.
29. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, unless the law requires otherwise.
The courts of England and Wales will have jurisdiction, unless you are a consumer living in Scotland or Northern Ireland, in which case you may also have rights to bring proceedings in your local courts.
30. Acceptance
By booking, paying for, accessing, attending, or participating in The WRIGHT Way, you confirm that you have read, understood, and agree to these Terms and Conditions.
